Contact our friendly customer service
team at [email protected]
Live Customer Support
Monday through Friday 8am - 4pm PST
Monday through Friday 8am - 4pm PST

Top 5 Frequently Asked Questions

  • How do I track my order?

    To track your order, Log in to My Account. On the left menu, click In Process to see only recently placed orders or All Orders to see a list of all orders placed. Tracking information will appear in the Status column when available. To track the shipment, go to and enter the tracking number provided.


  • How do I find my password?

    To request a new ONE TIME use only password via e-mail, click Log-In on the top right corner of the homepage. Click the Forgot Password link, enter the e-mail address associated with your account and click the 'Request a New Password' button. You will then have to immediately change this password again after you log in with it next time. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one time use temporary password.

  • Where do I send my artwork?

    For your convenience, we provide 3 easy ways to submit your artwork:


    1. By Email: Please send your artwork to [email protected]with your Order#.

    2. Upload to your account: Sign into your account. Find Manage Artwork link on the left-hand menu. Browse for the desired file. Click Upload.

    3. FTP: Upload Your Artwork to our FTP Site.


    Instructions To Upload Your Artwork to our FTP Site:

    1. Name your file the same as your order number so we can match them and avoid delays.

    2. Confirm that your artwork has one of these compatible extensions (.eps .ai .cdr).

    3. Click the Browse button to find your file on your computer.

    4. Click the Upload File button. You will be notified when the file has been successfully uploaded


    You may also send your artwork directly to your rep. If you do not have a rep, then please send the art file to [email protected] with your order number. If you are ordering online, you can upload your artwork while placing your order.


  • How do I get samples of your products?

    Imprinted or plain samples are available at no charge up to 1-2 samples. Some restrictions apply.
    Samples are sent out via US Mail within 24 hours unless back-ordered. If there are any delays in shipping your sample, our Sample Department will notify you.
    If you need overnight delivery, you must provide us with a UPS or FedEx account number or a credit card to cover the shipping costs. If you need the sample by a specific date, please make sure to note that. Please try to be specific about what type of sample you need so that we may expedite your request in a timely manner. If ordering a custom printed sample, please indicate how many bags you are thinking of ordering so that an appropriate sample is shipped to you.
    Clean room bag samples are available but at a charge determined by the sample size and quantity. Certain items do not have samples available, such as shrink wrap, shrink tubing, poly tubing, poly sheeting and large bag sizes.
    All design concepts are the intellectual property of and are not considered work for hire. As such, any artwork or design may not be recreated in whole or in part by the addressee, or any party receiving our concepts from, without our specific written permission in advance. We reserve the right to take appropriate legal action for compensatory and punitive damages for the unauthorized use of our concepts or ideas.

  • How fast can you print?

    Rush production is 1-7 business days after all approvals. All orders required for sure-dated events must be discussed with Aplasticbag before a firm commitment is made, and must be indicated on the sales order. Air shipments may be required in order to meet sure-dated orders, at the expense of the customer. Non-sure-dated orders are approximate and all efforts will be made to maintain these dates. Orders requiring proof approval must respond within the time designated or the order may be delayed and incur additional charges.

    NOTE: We cannot be responsible for delays in shipments caused by weather, system failures, or other causes outside of our control.