How do I track my order?
To track your order, you need to login
to
My Account first, and click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations, or return orders), enter it and click on the Submit button.
To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed.
Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.
How do I cancel an order?
To cancel an order, you must contact our customer service executives
by telephone at 877-992-2247 and they will give you further information.
Do you accept international orders?
Online ordering through Aplasticbag.com is available only
for residents of the United States, US Territories and Canada.
Do you have a minimum order?
No, we do not have a minimum dollar amount on regular stock orders. There are
minimums for custom products and some specially priced items.
Can I request a sample?
Yes! Request online
CLICK
HERE or send email to
info@aplasticbag.com.
Can I get an invoice when ordering online?
Yes! If you would like to receive an invoice, you need to register and get a password. Go to "My Account" and click on "Order Status". Select All
orders under "To view multiple orders" and then click go. Simply click on invoice# to view and print the invoice.
send an email to sales@aplasticbag.com, or simply call 877-992-2247.
Do you offer quotes?
Yes,
CLICK
HERE or just call
877-992-2247 and Aplasticbag will make every effort to meet your needs!
How can I include a purchase order number on my order?
Proceed through the checkout process, to the Payment Information page. Located there is a box for including a PO number. If you finish an order and forget to include a PO, call Customer Service at
1-877-992-2247 to have a representative add that PO number to your order.
How do I get a Tax Exempt Form?
Please fill out the
Tax Exempt form and fax it back to 1-951-710-1351 or call 877-992-2247 for more information.
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How do I create an account?
To create an Account, Click on the
Members Login. In the registration page fill in your details like user name, password, email id, address, etc. and
click on Submit.
How do I edit my account information?
For Editing your Account
information, you need to login to
My Account and then click on Account Info link.
Then you will be able to see and modify your account details.
I forgot my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit.
We will send your password to your default E-mail address. If your email
address has changed, or you have difficulties,
call 877-992-2247.
How do
I subscribe to mailing lists?
Enter Email address to be notified of upcoming Specials.
Click
Here
How do I request to be removed from your mailing lists?
Send an Email to
remove@aplasticbag.com to be removed from our mailing list.
What can I do if I am having trouble with my password?
No problem. Just
click here, type in your email address, click the button and we will send your password to your email address immediately.
What types of payment do you accept?
We
accept American Express, MasterCard, Visa, Visa Check Cards, checks, money orders, or cashier's checks. We
also currently accept purchase orders for Net 15 billing once you have a credit
account with us.
When will my card be charged?
Stock orders (plain bags) are charged when they are shipped. Custom orders
are charged once you approve the proof on your order and the bags go into
production. If your order is for under 5000 bags, the full amount will be
charged. If your order is for 5000+ bags, your order will be charged in
full for the quantity of your order. Any overages, additional shipping,
etc, will be charged at the time of shipment.
How do I set up an Online credit account?
Your first 2 online orders
must be paid with a major credit card. If you wish to set up a credit account,
submit your completed
Credit Application form, and
an Accounting Representative will contact you within 3-7 business days. Once your credit limit has been set, come back to Aplasticbag.com and place your order using a company Purchase Order, or call the Aplasticbag Credit Department at 1-877-992-2247 for more details on Net 15 billing. Terms: Net
15 days from date of invoice. 1 1/2% interest per month (18% annual rate) will be charged on past due balances.
Do you have Net 15 billing for online orders?
Yes. Your first 2 orders must be paid with a major credit
card. To change future orders, submit your completed
Credit Application form, and
an Accounting Representative will contact you within 3-7 business days. Once your credit limit has been set, come back to Aplasticbag.com and place your order using a company Purchase Order, or call the Aplasticbag Credit Department at 1-877-992-2247 for more details on Net 15 billing. Terms: Net
15 days from date of invoice. 1 1/2% interest per month (18% annual rate) will be charged on past due balances
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Has my order shipped?
To Check your Order status, you need to login first
My Account. Click on
the Order status link to check your order status by giving the Order number.
How much will freight cost?
Shipping charges on your order depend on where your order has to be shipped and the delivery method you select. To calculate shipping charges on your order,
view your cart and click on the "Calculate Shipping Charges" link. Enter your ship-to zip code and select your preferred carrier.
Delivery Method?
Your order is USUALLY shipped within 48-72 business hours, Monday through
Friday. How an order is shipped is determined on where your order has to be shipped and the delivery method you select. You may make any notes about required services in the Special Shipping Instructions box on the “Shipping” page during the checkout process.
1 UPS Ground: 3 to 7 Business Days No weekend delivery; no P.O. Boxes or APO/FPO.
2 UPS 3 day select: 3 Business Days - No weekend delivery; no P.O. Boxes or APO/FPO.
3 UPS 2nd Day: 2 business Days -No weekend delivery; no P.O. Boxes or APO/FPO.
4 UPSNext day: 1 Business Day -No weekend delivery; no P.O. Boxes or APO/FPO.
5 FedEx Ground: 3 to 7 Business Days No weekend delivery; no P.O. Boxes or APO/FPO.
6 FedEx Express Saver: 3 Business Days - No weekend delivery; no P.O. Boxes or APO/FPO.
7 FedEx 2Day: 2 business Days -No weekend delivery; no P.O. Boxes or APO/FPO.
8 FedEx Overnight: 1 Business Day -No weekend delivery; no P.O. Boxes or APO/FPO.
Several options for this are available...ask your Customer Service
Representative for your best option.
9 Motor Freight: Motor freight used only when package size or weight demands it. Shipments via motor freight are "PREPAID FREIGHT".
By what time should I place my order to be guaranteed overnight delivery or 2 Day Air?
UPS Next Day: 1:00PM PST
UPS 2 Day Air: 1:00PM PST
Aplasticbag.com will guarantee the shipment of 'in stock items' provided your order has passed our Credit or Accounting authorization processes. (NOTE: We cannot be responsible for delays in shipments caused by weather, system failures, or other causes outside of our control.) If additional information is needed to expedite your order, or for non stock item, a representative from our company will contact you.
*Most of our orders ship out within 48-72 business hours! If you need an item to ship
faster than that, please call us at 1-877-992-2247 and speak with a Customer
Service Representative so that we can make sure it can be done.
*If the product is designated as "In Stock: Ships same day if ordered by 1 pm (PST) weekdays," you must place your credit card order by 1:00 pm PST and select UPS Next Day as your shipping method to receive your order the next day.
How can I estimate the delivery time for my order?
All orders placed before 1pm are shipped within 48 business hours
(M-F), and most orders are delivered within 3-7 days just by using UPS ground service. Other services are available, and can be chosen when you proceed through the checkout process.
Orders placed over the weekend or on a holiday are processed the next business
day. You can find estimated delivery times for packages by visiting the website
for the shipping carrier you choose.
How do I track my order?
To track your orders, click this "Order Tracking" link. Also displays the package tracking numbers for standard shipment carriers such as FedEx and UPS to enable our shoppers to directly check the status of their package online until it is delivered.
Can I have my order drop-shipped to my customer?
Yes, Aplasticbag will ship your order blind to any address which you specify.
Please make sure to put any such instructions on the Shipping page when placing
your order, or call our Customer Service Department at 1-877-992-2247.
Will you ship my order outside the US?
We are only able to ship orders within the US, Canada, and US Territories.
How can I add a shipping address to my address list?
To add a shipping address, click on "Account
Info." The details of your account are displayed. Click on the "Add New Shipping Address"
button to add a new shipping address.
Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.
What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select
another shipping address for this order.
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How do i return a product?
If a product does not meet your expectations,
return it to us within 30 days of purchase and we will gladly exchange it or
refund the full purchase price. We'll exchange a product, even if you make the
error, but you will be
responsible for all transportation charges.
Of course, if you custom print your order or request a
product that is made to your specific dimensions, these items can not
be returned for credit or exchange. We suggest you read the complete returns
policy before you make your purchase, as well as thoroughly check the proof and
your order on all Custom Orders.
How Do I Request a Product Return?
1 Call 877-992-2247 for an RMA. Please include your order number.
After Receiving Your Return Merchandise Authorization (RMA) Number
1 Write your RMA number legibly on the return label.
2 Return the entire package to:
Aplasticbag.Com
Attn: Returns Center (RMA Number:_____)
4023 Trail Creek Rd.
Riverside, CA 92505
When Will I Receive My Credit?
Credit will be issued within 3 business days of receiving your return. All refunds for credit will be issued to the credit card account that appears on the original invoice. Shipping and handling fees are non-refundable. Please note that your financial institution may take up to
5 additional days from the date we issue the credit to post it to your actual account. Questions regarding this should be directed to your financial institution. When returning an item paid for by check or money order, a refund check will be mailed to you within
5 business days from the time we receive your return.
When Will I Get My Replacement Product?
When exchanging an item, you will be sent a replacement item and a new tracking number once Aplasticbag.com receives, approves, and processes the returned item.
General Return Policies
1 We'll exchange/credit a product, even if you make the error, but you'll be responsible for all transportation charges.
2 All exchanges and returns require a Return Merchandise Authorization
(RMA) number. Exchanges and credits cannot be processed without one.
3 An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
4 The returned package must be received within 15 business days of the RMA issued date.
5 When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
6 All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and users manuals.
7 Please note all returns conditions listed below, as applicable to your return.
8 As part of our Buy with Confidence Guarantee, we do not charge any restocking fees.
Exceptions to our Return Policy
Of course, if you custom print your order or request a product that is made to your specific dimensions, these items cannot be returned for credit or exchange.
Who pays for returning a damaged or defective item?
If Aplasticbag or the manufacturer is at fault, we will send you a UPS ARS label to return the product free of charge. Simply place the label on the box and return it to a UPS driver or UPS counter. If you are from outside the United States, please use Parcel Post with a copy of receipt for proper reimbursement.
If the product is under warranty, call Aplasticbag Customer Service at
877-992-2247 for the return label and for help obtaining a new tool. Warranty information may be found in the "Product Information" link at the bottom of each Product Detail page - the page with the large photo and item-specific information. If you cannot find the information you need, a Customer Service Representative will be glad to help you.
Where is Aplasticbag located?
Aplasticbag.com
4023 Trail Creek Rd.
Riverside, CA 92505
Order Online www.aplasticbag.com
Order by Phone 1-877-992-2247
Order by fax: 951-710-1351
Customer Service 1-877-992-2247
Email:
info@aplasticbag.com
What are your hours?
Aplasticbag is here to help 8AM - 4:30PM PST Monday to
Friday
Call 1-877-992-2247 for assistance.
Order Line is available to you 24 hours a day, 7 days a week, 365 days a year for your shopping convenience!
Orders placed over the weekend or on holidays will be processed on the next
business day.
How do I contact Aplasticbag.com?
Aplasticbag.com
4023 Trail Creek Rd.
Riverside, CA 92505
Order Online www.aplasticbag.com
Order by Phone 1-877-992-2247
Order by fax: 951-710-1351
Customer Service 1-877-992-2247
Email:
sales@aplasticbag.com
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How can I place an order without using my credit card?
The other ways of paying for an order without using Credit card are by Check or
Money Order. We must receive the Check/Money Order before
processing/printing your order unless you have Credit with us.
Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is, and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.
Can I change the expiry date of a credit card in my list?
No. You need to contact us by calling 877-992-2247 to update your Credit card expiry date and other details.
We will soon have a feature for updating your card details online.
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